Known Issues in Petro-SIM 5

These are the current known issues.

Installation

• Installation on Windows Vista may require that you install the Microsoft .Net Framework 4.0 before installation can complete. The installer will detect where this applies and provide guidance.
• Installation on the Windows XP-64 bit platform is no longer supported.

Microsoft Windows Updates Affecting Reactor Workbooks

It has come to our attention that one of the recent Microsoft updates has caused issues when generating reactor application workbooks.

Symptom:

When you generate a new Excel Application Workbook with a reactor calibration from SIM Suite 4 or 5 (or migrate SIM Suite 3 models to 4 or 5), macro buttons are missed in the A1:H5 range in the Calibration Input sheet. If you click the “Calibration” button in the ribbon bar, a pop-up window will appear indicating a severe error for Petro-SIM Excel Add-In. (Refer to below screenshot)

Solution:

Microsoft has released the fix package online:

• English
• Chinese
• Japanese

Depending on whether you have admin rights on your machine, please go and run the “Fix it” button accordingly. After the program execution, the problem should be resolved.

Reference on the Microsoft update MS14-082:

• English
• Chinese
• Japanese

Microsoft Excel Compatibility

Petro-SIM 5 is compatible with all releases of 32-bit Microsoft Excel from version 2003 upwards. Petro-SIM does not support 64-bit editions of Microsoft Excel.

Microsoft Internet Explorer Compatibility

The Petro-SIM welcome screen displayed at startup may cause Petro-SIM to crash due to a known Microsoft issue. If you experience this, first try to delete your preference file. If it still happens, please contact the software helpdesk who can provide a preference file that will not make use of the welcome screen.

Petro-SIM 64-bit limitations

Petro-SIM 5 is available in 32-bit and 64-bit editions, fully supporting side by side installation. Case files are fully interchangeable between the editions but there are a few limitations you should be aware of before deciding to use the 64-bit edition. These are:

• The Pyrolysis Furnace unit operation and the XPRESS-SLP solver used within the Blender and Optimizer are currently not available in 64-bit form
• Data import from HCAMS is not available
• There are known issues using HTRI eXchanger Suite 7
• Some third-party Cape-OPEN components may require manual registration before they are recognized.
• Normal Petro-SIM Extension unit operations will probably require re-registration

We also recommend that if you are going to use 64-bit, you install both editions on your computer to make sure the full set of database drivers for 64-bit and 32-bit environments get installed. This affects inter-operability with Microsoft Excel.